Information you need regarding our account with City Index.
StoneX Financial Pte. Ltd. (“SFP”) is committed to engaging its customers with high standard of service with integrity and professionalism to achieve a fair dealing outcome for them.
Terms of Business
Our business relationship with you is governed by our Terms & Policies. We act as Principal in our dealings with you for trading in CFDs while acting as an agent for you in facilitating trading in listed futures and options with the various global exchanges. In both engagement modes, we offer execution-only services with no financial advice offered. Should you require such advisory services, you should engage the services of an independent financial adviser through a separate engagement.
Key Account and Platform Information
You should review the “Help & Support Topics” and/or “StoneX Futures” sections of this website to familiarize yourself on the various aspects of the investment instruments and features of your trading account(s) with SFP. Additionally, you may wish to refer to the “MoneySense” website maintained by the Singapore Government for financial education on trading in derivative investments.
Margin Maintenance and Account Closure
You are reminded that you are required to monitor and maintain the margin requirement of your account or risk having your positions closed should your account balance fall below the required margins. In accordance with the SFP Customer Agreement (“Agreement”), your trading account(s) with us may be closed by terminating the Agreement with notification provided by either yourself or us in accordance with the terms of the Agreement.
All customer deposits for the purposes of operating and maintaining their trading account(s) are secured in accordance with the Securities and Futures (Licensing and Conduct) Regulations which requires that your moneys are independently segregated from SFP so that at no time will customer moneys be subjected to any claims made by SFP’s creditors.
Feedback, Complaints Escalation & Resolution
While we strive to uphold the highest standards of service, should you wish to provide feedback or raise a complaint on our services; please contact the Client Management Team in the first instance. Should you be unsatisfied with their response, you may wish to escalate the matter to our Compliance department via email at [email protected] who will investigate the matter independently and revert to you with a “Final Reply” which would include their findings and/or any intended remediation actions. Should you still be unsatisfied with the “Final Reply”, you may still escalate the matter with the “Financial Industry Disputes Resolution Centre Ltd” (“FIDReC”) who are an independent body “that resolves consumer financial disputes through mediation and adjudication” in accordance with their own processes.