Trading Platforms FAQs

Read information about the trading platforms offered by City Index, with FAQs on the range of trading platforms available, where to find instructions for using the trading platforms, trading platform features, troubleshooting tips, security, and more.
Platform Support
Platform support
  1. What are the different trading platforms that City Index offers?
  2. How do I use the trading platforms and mobile trading apps?
  3. What are the features of City Index online trading platform?
  4. Are the trading platforms secure?
  5. Are there any guides on how to use the trading platforms?
  6. I can't access the trading platform
  7. What should I do if I receive an error when placing a Trade or an Order?
  8. I am unable to view trading charts, what should I do?
  9. Why do the prices on the trading charts differ from live prices?

What are the different trading platforms that City Index offers?

Aside from our Web Trader platform (full FAQs can be found here), we also offer City Index mobile trading apps for both iOS and Android devices. You can access your CFD trading account on any of these platforms.

We also offer MetaTrader 4 (MT4), which requires a specific City Index MT4 trading account.

You can find out more about each of the trading platforms we offer here.

How do I use the trading platforms and mobile trading apps?

Our series of ‘How to trade’ videos, provides insight into the different trading platforms and the key features. You can find them under the ‘Trading Academy’ section of the website.

What are the features of City Index online trading platform?

You can:

  • Place trades securely from your computer 24 hours a day, 5 days a week
  • Access over 6,300 financial markets including global shares, indices, ETFs, forex (FX), commodities and options
  • Instantly access real-time financial market news and analysis feeds from Thomson Reuters
  • Access our interactive live pricing charting package which includes a range of technical analysis tools
  • Create multiple watchlists to monitor potential future trades

Are the trading platforms secure?

Yes. All Advantage trading platforms are accessed via a HTTPS connection and are secure. To access your trading account on any of our trading platforms, you will be required to enter your username and password.

Are there any guides on how to use the trading platforms?

Yes - please refer to our Platform Tutorials; these feature short videos that will walk you through everything from funding your trading account, to using watchlists and placing trades. You can find out more about each of the trading platforms we offer here.

I can't access the trading platform

Certain settings on your computer may be preventing you from logging on to our trading platform. Clearing your cookies and cache should help resolve this issue.

What should I do if I receive an error when placing a trade or an order?

If you receive an error, please contact our Client Support team immediately and we will do everything we can to help.

I am unable to view trading charts, what should I do?

You may need to turn off your pop-up blocker. If this does not resolve the issue, please contact our Client Support team

Why do the prices on the trading charts differ from live prices?

The trading charts provided are indicative and represent mid-prices as default; they should not be used to verify exact fill levels. Please note you can change the price to bid or ask using the drop-down settings on the trading chart.