Service updates

Please refer to this page for all platform and service updates from City Index.

All Systems Operational

Important information regarding maintenance work

On Saturday May 21st our systems will be undergoing important, scheduled maintenance work. Our trading platforms, MyAccount funding portal, and online account application may be unavailable.

Russia Ukraine conflict: market volatility

In response to volatility, trading on some of our commodity markets such as corn, wheat and oats may be impacted. These markets may be set to limit down/limit up or phone-only. Please check market information sheets for the latest information.

Platform status
Platforms
Platforms
WebTrader: Fully operational
Meta Trader
Meta Trader
MT4: Fully operational
iPhone
iPhone
iPhone app: Fully operational
Android
Android
Android app: Fully operational

Scheduled MyAccount maintenance on 16 October


From 9am BST (10am CET) on Saturday 16 October, there is planned maintenance work which will impact access to certain services. This interruption is expected to last approximately six hours.

The following services will be impacted:

MyAccount

  • Limited access, with funding, withdrawals and all other services temporarily disabled

Application forms

  • Applications forms for new accounts will be unavailable at this time
  • You’ll be unable to register for a demo account

Forgotten passwords

  • You will not be able to reset your password during this time

You’ll still be able to login to your account and view your positions, as well as open or close any new/existing positions. We apologise for any inconvenience caused.

If you have any questions regarding this outage, please get in touch with your account manager.

Glossary

Get to grips with all the trading terminology you'll ever need to know with our easy-to-read glossary.

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Here to help

If you have any questions or queries about your City Index trading account, get in touch with a member of our Client Support team who’ll be happy to help.