Supporting you

We understand that some things in life can happen which are outside your control. Sometimes it can affect your personal circumstances, wellbeing or the way you trade.

Any event or situation can affect someone in different ways. In each case it’s important for us to look for effective ways to ensure you get the appropriate level of care from us.

If you have any issues which you feel may be affecting your trading, please let us know by using the form below. Any information provided will be kept in strictest confidence and used as set out in our privacy policy.

We encourage you to disclose any relevant information about your personal circumstances. Only once we’re aware of something affecting you can we offer help. The list below shows examples of issues we think may impact your ability to manage your account.

Life events

• You retire
• You suffer a bereavement
• Your relationship has broken down
• You are a victim of domestic abuse

Your physical and mental health

• Physical disability
• Long-term illness
• You suffer from addiction e.g., gambling, alcohol
• A mental health condition

Your financial situation

• A change in income e.g., you have lost your job or are between jobs
• You have incurred unforeseen expenses
• You have long-term debt issues
• You are struggling due to higher living costs e.g., short term winter energy price rises
• You are having difficulties with unanticipated rises in monthly living expenses e.g., mortgage rates, travel costs, food prices

The products we offer are complex and high-risk. It’s important you fully understand how they work before you start trading and throughout your relationship with us. We have a range of free educational videos in our Trading Academy and different tools which can help you manage your account. If you’re just getting started, you can open a free demo account to improve your understanding. If you have an account but are reconsidering whether you fully understand the products, please get in touch.