Terms and Conditions for City Index AU Reactivation Scheme

(For Professional Clients Only)


  1. You agree that by participating in the City Index AU Reactivation Scheme you will be bound by these terms and conditions as well as the general terms and conditions (including any supplemental terms) that apply to your Account (as identified above) (“Our Terms”). Capitalised terms and expressions used in these Reactivation Terms shall have the same meaning as in Our Terms unless specified otherwise in these Reactivation Terms.

  2. The Reactivation Scheme is offered by City Index (“City Index”, “we”, “our” or “us”). City Index is a trading name of StoneX Financial Pty Ltd a company incorporated under the laws of New South Wales, Australia, and having its registered office at Suite 28.01, 264 George Street, Sydney NSW 2000.

  3. Subject to paragraph 14 below, to be eligible to take part in the Reactivation Scheme you must
    a) be over eighteen (18) years of age;
    b) have an open Professional account with City Index that has been inactive for 90 days or longer.

    Anyone who meets both criteria above shall be deemed a “Qualifying Client”.

  4. A Qualifying Client must opt in by either contacting their relationship manager or filling in the opt-in form as instructed by City Index. 

  5. A Qualifying Client will have the first 3 losing trades reimbursed up to AU $1,000 per trade following the reactivation (the “Payout”).

  6. Only the first 3 losing trades completed within the first month of the reactivation are eligible for the Payout. Trading costs and fees are excluded. 

  7. The Payout is capped at AU $3,000 per account per qualifying client.

  8. The eligibility to participate in this Reactivation Scheme is strictly limited to once a year per account per Qualifying Client. 

  9. Subject to these Reactivation Scheme Terms, once the Payout has been applied to a Qualifying Client’s Account, they may be retained, converted into cash balance, withdrawn or transferred.

  10. We shall apply the Payout, if applicable, to a Qualifying Client’s Account in the first week of the calendar month following the month of reactivation.

  11. This Reactivation Scheme is available to self-directed Qualifying Clients only. Managed accounts, Direct Market Access (“DMA”) accounts and accounts referred by an Introducing Broker are not eligible to participate in the Reactivation Scheme.

  12. The Account must be open and not the subject of any dispute with us or in default on the date the Payout becomes payable.

  13. Under no circumstances will we be liable for any losses exceed the Payout that a Qualifying Client may incur as a result of trading on their Account(s). The Payout is not intended to change a Qualifying Client’s risk preferences or investment strategies and we accept no responsibility for the same.

  14. Notwithstanding any other provision of these Reactivation Scheme Terms, we shall have the sole discretion to determine your eligibility under these Reactivation Scheme Terms, including, without limitation, whether or not you are a Qualifying Client or whether or not your trades have met the requirement. We have the right not to accept a Qualifying Client as a Client for any reason or without reason as we shall determine in our sole discretion.

  15. Our employees or other producers or suppliers associated with this Reactivation Scheme, their advertising, printing and publicity agencies, and their immediate family members (i.e. any person residing in the household of the aforementioned people) will not be eligible to participate in the Reactivation Scheme.

  16. In the event that a person takes part in the Reactivation Scheme who does not meet the qualifying criteria set out in these Reactivation Scheme Terms, we reserve the right, without prejudice to any other rights under these Reactivation Scheme Terms or Our Terms, to immediately remove the Payout from the applicable Account. In addition, we reserve the right at our sole discretion to disqualify any individual that tampers or attempts to tamper with the entry process or the operation of the Reactivation Scheme, or who breaches the Reactivation Scheme Terms or Our Terms.

  17. We reserve the right to alter, amend or terminate this Reactivation Scheme, or any aspect of it, at any time and without prior notice. We may make changes to these Reactivation Scheme Terms and will notify you of these changes by posting the modified terms on our Website (https://www.cityindex.com/en-au/terms-and-policie). We recommend you revisit these Reactivation Scheme Terms regularly, and by your continued use of our services you accept any such modified terms.

  18. Any dispute or situation not covered by these Reactivation Scheme Terms will be resolved by our management in a manner it deems to be the fairest to all concerned, and that decision shall be final and binding on all entrants. No correspondence will be entered into.

  19. If these Reactivation Scheme Terms are translated into a language other than English, then the English version of the Reactivation Scheme Terms shall prevail where there is an inconsistency.

  20. If any term of these Reactivation Scheme Terms is found to be illegal, invalid or unenforceable under any applicable law, such term shall, insofar as it is severable from the remaining terms, be deemed omitted from these Reactivation Terms and shall in no way affect the legality, validity or enforceability of the remaining terms.

  21. This Reactivation Scheme and the Reactivation Scheme Terms will be governed by the laws of New South Wales, Australia, and the federal courts of Australia and the courts of the state of New South Wales shall have the exclusive jurisdiction over any matter or dispute arising from this Reactivation Scheme.